We ship world wide. Our products are printed in California, North Carolina, and Latvia. They ship within 4-5 days, and typically arrive within 3-10 days depending on proximity.
We've tried our best to pick clothing that fits well on any body, but if you aren't happy with your order it can be returned within 14 days of delivery if it is unworn, unwashed, and undamaged. Customer pays shipping for a full refund.
My order never arrived. Why?
This could be due to a multitude of reasons. Sometimes a package is delayed due to a shortage of material at the warehouse, an issue in shipping internationally, or delivery to the wrong address. If your package is marked as delivered, we cannot cover the cost of reshipping or replacing lost or stolen items.
Steps you can take:
1. Check to see if you got a tracking confirmation. Your order may be on it's way!
2. Verify that the delivery address listed on the order is correct.
3. Check locations around the delivery address where the package might have been left. Sometimes the delivery service will leave a package in an unexpected location, like on a back porch or under a table, for example.
4. Sometimes orders will be delivered to the wrong address, even if the address listed is correct. Check with your neighbors to make sure they haven't received your mail.
5. Worst case scenario, your package was stolen. This is more likely around the holidays, but unfortunately it is a year-round reality. In this case, contact us within 14 days of the delivery date and we will try to help you relocate your package as best we can.
We appreciate you taking the steps listed above to assist us in sorting out the issue.
How do I become a model/ambassador?
We love that you want to represent us! We are working diligently on expanding our network and creating an ambassador program. Keep an eye out for announcements on our official Instagram regarding our ambassador program and any upcoming campaigns.
How do I apply to become part of the Beyond Binary Team?
We may be looking to hire social media managers, marketing and branding experts, and customer service professionals in the near future. Use the link below to get in touch!
If that didn't answer your question or you'd like to get a refund, go to our Contact page.